If something isn't working the way it should, or you simply have a question, we want to hear from you. The details for reaching us are listed on this page — what follows explains how to make contact count, so you get a clear answer without having to write to us twice.

Who handles your message and what they can do

Every message that comes in is handled by a member of our support team who has the authority to look into your account, review transaction records, and take action on your behalf. This isn't a team that can only pass things along — they can resolve the majority of issues directly, including payment queries, bonus questions, account access problems, and anything else that comes up in the normal course of playing. If your query sits outside what they can settle themselves, they will escalate it internally and keep you informed of where things stand.

To help us resolve your issue in a single exchange, please include your registered username or the e-mail address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event in question. If your query relates to a transaction, the amount and payment method will help us locate it quickly. The more specific you are, the less back-and-forth is needed.

Responsible gambling requests and formal complaints

If you are writing to us about a deposit limit, a cooling-off period, or self-exclusion, we treat those requests with priority. We understand that reaching out about these things can take effort, and we do not want any unnecessary delay to stand in the way. Please state clearly in your message what you are asking for, and our team will action it as promptly as the process allows. Self-exclusion requests, in particular, are handled with care and are not reversible within the period you choose.

A formal complaint is different from a standard support query. If you feel that a matter has not been resolved to your satisfaction, you can raise it as a complaint and it will be reviewed at a senior level within our operation. We are licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1, and if a complaint remains unresolved after our internal process is exhausted, you have the right to refer it to the relevant external body. We will provide you with the appropriate information at that stage.

One thing worth being clear about: we will never ask you for your password, your full card number, or any sensitive security credential via e-mail or chat. If you ever receive a message claiming to be from us that asks for this kind of information, do not respond to it — contact us through the channels listed on this page and let us know.

We are here to help you sort things out. Use the contact details on this page to get in touch, and we will do our part to make sure your message leads somewhere useful.